This is a story about an air travel nightmare. Future flyers, take note!
My daughter and I made plans to visit my mother for her 91st birthday party on Saturday, November 22nd. In order to save money flying around Thanksgiving, I booked our flights and rental car through Expedia. The downside was that we needed to take three flights to get from Madison, Wisconsin to McArthur Airport in Islip, New York. We needed the rental car to drive an additional hour to Greenport, New York. woking taxis
We were supposed to leave on Tuesday, November 18th. Our flight from Madison was scheduled to leave at 6:35 a.m. That meant we both had to get up by 3 a.m. to get our taxis at 4:30 a.m. (my daughter was coming from Sun Prairie and I was coming from Madison)
Late Monday, November 17th, I received an email from United Airlines canceling the flight from Madison, which would affect our subsequent connections. There was no message from Expedia. I panicked. I didn’t want my daughter to get up early if there was no flight to catch.
I immediately called Expedia, waited a long time to connect with an agent, who took my information, put me on hold and- hung up on me. I called them again and went through the very same process, including being disconnected.
So I called United, and when I finally got through to an agent, I was told I should contact Expedia. By this time almost in tears, I told the United agent I had already done that, to no avail. It took over two hours for the United agent to finally create a new itinerary for us for Wednesday, November 19th. That wasted one day of my daughter’s vacation and decreased our visit with my mother by one day. I called and woke up my daughter to tell her she could turn off her alarm, and contacted the taxi to reschedule our pickups for the same time on Wednesday morning.
On Tuesday morning, I called to delay our occupancy of a cottage we had rented for our visit. They kindly agreed not to charge us for the missing day.